Apart from adhering to the best standards, every aspect of our service has the built in elements of consistency, clarity and transparency. Any complaint, though rare, is assigned the highest priority and investigated internally and with our partners, 30 days from the date of receipt of complaint being the upper limit to respond to any such complaint with factual findings.
Our continuous research, interactions and implementation of feedback and suggestions from customers pave the way for process and service improvements which are integral ingredients for any service industry. Share your experience genuinely we yearn to be the best, whether it from the good or the better.
Any complaint may kindly be brought to the notice of the local Tripdoers representative or the accommodation managers to provide assistance. If at all you feel that any complaint has not been addressed satisfactorily, the same can be escalated in writing within 30 days from the date of return from your vacation. You may please be as detailed as possible, yet precise, by quoting your Tripdoers reference number.
The Tripdoers booking conditions will prove handy for more information.
To reach us by post, write to us to :
Customer Relations, Tripdoers, 3rd Floor, Sana Complex, Nr. Holiday Inn, Kannipilli Road, Chakkaraparambu
To reach us instantly, email us to customerrelations@tripdoers.com or Call Us : 0484-4014442
